Order & Shipment
Do I get a confirmation so I know if my order was successful?
After we have received your order, we will send you an automatic order confirmation by email, which also contains your order number.
Is there a minimum order value?
There is no minimum order value in the Leposa online shop. You can order from us for any amount.
Which payment methods do you accept?
We accept these payment methods: Paypal, Credit card (Mastercard, VISA, American Express) and bank transfer.
How much are the shipping costs?
Standard shipping within Austria costs € 5.90, to Germany € 7.90 and to the EU (including Switzerland) € 14.90. Delivery is free for shopping cart values of € 100 or more.
For EU customers, the shipping costs € 12.90 and for Swiss customers it is € 14.90 / CHF 17. From a purchase value above € 200 / CHF 200, delivery is free.
Which country do you deliver to?
We currently ship within the EU and to Switzerland. In the event that your country should not be listed in the shipping countries, please write an email to email@example.com in order to make a delivery possible for you.
How are orders shipped?
We are using the Austrian Post AG.
Are the parcels insured?
All shipments sent by LEPOSA are insured against theft and accidental damage. This insurance cover expires as soon as you have received your package.
Is it only possible to ship on working days?
Yes. Our service hours are Monday to Friday from 8 a.m. to 5 p.m. (with the exception of public holidays).
How long does it take to ship my order?
Unless otherwise stated or communicated, products in stock will be shipped within 1-3 days.